TailTandem End User License Agreement and Terms of Service

This End User License Agreement and Terms of Service (the “Agreement”) is a legally binding agreement between you and labsByMe LLC, a Nevada limited liability company that offers the TailTandem service (“labsByMe,” “TailTandem,” “we,” “us,” or “our”).

This Agreement governs your download, installation, access to, and use of the TailTandem mobile application, websites that link to this Agreement, cloud and account services, household-sharing features, reminders, integrations, assistant features, content, software, and related services (collectively, the “Service”).

Important safety and legal notice

Please read this Agreement carefully. It contains important limitations concerning medication records, reminders, synchronization, shared caregiving, warranties, remedies, and liability.

TAILTANDEM IS AN ORGANIZATIONAL AND RECORDKEEPING TOOL. IT IS NOT A VETERINARIAN, AN ANIMAL POISON-CONTROL SERVICE, AN EMERGENCY-MONITORING SERVICE, A PHARMACY, OR A SUBSTITUTE FOR PROFESSIONAL VETERINARY JUDGMENT. TAILTANDEM DOES NOT PRESCRIBE, RECOMMEND, CALCULATE, VALIDATE, OR CONFIRM ANY MEDICATION, FORMULATION, STRENGTH, CONCENTRATION, AMOUNT, UNIT, ROUTE, SCHEDULE, INTERACTION, OR MISSED-DOSE ACTION.

REMINDERS, HOUSEHOLD STATUS, DUPLICATE-DOSE WARNINGS, SYNCHRONIZATION, BACKUPS, AND OTHER SERVICE FEATURES CAN BE LATE, INCOMPLETE, INACCURATE, UNAVAILABLE, OR NOT RECEIVED. WHEN A DEVICE IS OFFLINE OR HAS STALE HOUSEHOLD DATA, IT CANNOT KNOW WHETHER ANOTHER CAREGIVER HAS ADMINISTERED OR RECORDED A DOSE. TWO OR MORE PEOPLE MAY ADMINISTER THE SAME MEDICATION BEFORE THEIR DEVICES EXCHANGE OR RECONCILE RECORDS.

YOU ARE RESPONSIBLE FOR VERIFYING EVERY MEDICATION AND CARE DECISION AGAINST THE CURRENT PRESCRIPTION LABEL, DISPENSING INSTRUCTIONS, AND DIRECTIONS OF THE TREATING VETERINARIAN, AND FOR COMMUNICATING DIRECTLY WITH OTHER CAREGIVERS WHEN NEEDED. A “GIVEN” RECORD IS NOT PROOF THAT A DOSE WAS ACTUALLY GIVEN, AND AN OPEN, DUE, OVERDUE, OR MISSED RECORD IS NOT PROOF THAT A DOSE WAS NOT GIVEN.

If you believe a pet may have received an extra dose, the wrong medication, the wrong formulation or strength, the wrong amount, or medication by the wrong route or at the wrong time, do not rely on TailTandem to assess safety. Contact the treating veterinarian, an emergency veterinary clinic, or an appropriate animal poison-control service immediately. Do not delay professional care while waiting for the Service, another caregiver, a synchronization event, an assistant, or a response from us.

FOR U.S. USERS ONLY, SECTION 21 REQUIRES MOST DISPUTES TO BE RESOLVED BY INDIVIDUAL BINDING ARBITRATION, WAIVES JURY TRIALS AND CLASS OR REPRESENTATIVE ACTIONS, AND EXPLAINS HOW TO OPT OUT WITHIN 30 DAYS. SECTION 21 DOES NOT APPLY TO A CONSUMER WHOSE PRIMARY RESIDENCE IS OUTSIDE THE UNITED STATES.

If you do not agree to this Agreement, do not download, install, access, or use the Service.

1. Acceptance, eligibility, and related terms

1.1 Acceptance

You accept this Agreement by clicking or tapping an acceptance control, creating an account, purchasing a plan, or otherwise accessing or using the Service after being presented with this Agreement. If you use the Service on behalf of an organization or another person, you represent that you have authority to bind that organization or person, and “you” includes them.

1.2 Eligibility

You must be at least 18 years old, have reached the age of legal majority where you live if that age is higher, and be legally capable of entering into this Agreement. The Service is not directed to children. You may not permit a minor to make medication or caregiving decisions through the Service. If applicable law allows a minor to use the Service with a parent or legal guardian, that adult must accept this Agreement and remains responsible for the minor’s use.

1.3 Incorporated terms

Our Privacy Policy is available in the app under Settings › Terms and Privacy and at https://tailtandem.com/privacy. It explains how we collect, use, disclose, and protect information. Purchase screens, plan descriptions, consent notices, and feature-specific rules presented within the Service may contain additional terms. Those additional terms are incorporated into this Agreement for the feature or transaction to which they apply. If additional terms conflict with this Agreement, the more specific terms control for that feature or transaction unless they say otherwise. The Service collects usage and diagnostic information about how the app is used, with or without an account, as described in the Privacy Policy; you may limit it in the app’s settings. The Privacy Policy controls a conflict about our processing of personal information; this Agreement controls the contractual license and use of the Service. Mandatory regional addenda always control to the extent stated in Section 1.4.

1.4 Regional addenda and mandatory rights

The regional addendum for your primary residence forms part of this Agreement and controls over inconsistent general language. Nothing in this Agreement excludes, restricts, postpones, or makes conditional a warranty, guarantee, remedy, withdrawal right, refund, jurisdiction, limitation period, privacy right, or other consumer protection that applicable law does not permit the parties to waive. A reference to “to the fullest extent permitted by law” has that meaning in every section where a limitation, disclaimer, release, indemnity, venue, or remedy is stated, whether or not the phrase is repeated.

1.5 Changes to this Agreement

We may update this Agreement prospectively. If a change materially affects your rights or obligations, we will provide reasonable advance notice as required by law and may require you to accept the updated Agreement before continuing to use some or all of the Service. Changes needed to address law, security, fraud, abuse, or an urgent risk may take effect sooner where permitted by law. The “Last updated” date identifies the current version. If you do not agree to an updated Agreement, you must stop using the affected Service and may terminate your account. A change to Section 21 will not retroactively alter the procedure for a dispute of which either party had actual written notice before the change took effect, unless both parties agree or applicable law requires otherwise.

2. License and ownership of the Service

2.1 Limited license

Subject to this Agreement and any applicable purchase terms, labsByMe grants you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable license to install and use the object-code version of the application on devices you own or control, solely for your personal, non-commercial use of the Service. Use on Apple-branded products is also limited to the usage rules in the Apple Media Services Terms and Conditions, including any permitted Family Sharing, volume-purchasing, or legacy-contact use.

2.2 Reservation of rights

The Service, including its software, designs, interfaces, text, graphics, trademarks, logos, compilation, and all intellectual-property rights in them, is owned by labsByMe or its licensors. The Service is licensed, not sold. Except for the limited license expressly granted above, we and our licensors reserve all rights.

2.3 Restrictions

Except to the extent a restriction is prohibited by law or an applicable open-source license, you may not:

• copy, modify, translate, distribute, sell, lease, sublicense, transfer, publicly display, or create derivative works from the Service;
• reverse engineer, decompile, disassemble, attempt to derive source code, or bypass technical protections;
• scrape, crawl, index, data-mine, benchmark for publication, or access the Service by automated means except through an interface we expressly authorize;
• use the Service to build or train a competing product, model, dataset, or service;
• circumvent access controls, rate limits, subscription restrictions, safety checks, confirmation flows, or household permissions;
• probe or test vulnerabilities without our prior written authorization;
• introduce malicious code, interfere with operation, overload infrastructure, or disrupt another person’s access;
• remove or alter proprietary notices; or
• use the Service for a purpose not expressly permitted by this Agreement.

3. The Service is not veterinary care or medical advice

3.1 Organizational use only

The Service is intended to help users manually organize pet medication schedules, display reminders, record reported outcomes, coordinate household records, and review history. It is not intended to diagnose, monitor, treat, cure, mitigate, or prevent disease; determine whether a medication or dose is safe or appropriate; establish a veterinarian-client-patient relationship; or replace professional veterinary care.

3.2 No professional review or verification

Unless we expressly state otherwise for a particular feature, no veterinarian, pharmacist, toxicologist, clinician, or other health professional reviews, approves, or verifies information you enter, import, receive, or view through the Service. A field, form, schedule preview, warning, validation message, reminder, history entry, or successful save confirms only that the Service processed data in a technical workflow. It does not confirm medical or veterinary accuracy, safety, completeness, or appropriateness.

3.3 No dosing, interaction, or missed-dose advice

TailTandem does not determine or validate:

• what medication a pet should receive;
• the correct product, active ingredient, manufacturer, formulation, strength, concentration, amount, unit, frequency, route, timing, duration, taper, cycle, food instruction, or storage condition;
• whether two medications, foods, supplements, conditions, or treatments interact;
• whether a dose should be given, repeated, divided, delayed, skipped, or stopped;
• whether a late, missed, partial, spilled, vomited, refused, or uncertain dose should be replaced; or
• whether an actual or possible extra or wrong dose is safe.

Ask the treating veterinarian or dispensing pharmacy any such question.

3.4 Emergencies and third-party resources

The Service does not monitor pets or accounts for emergencies, and we do not dispatch care. Any veterinarian, emergency clinic, poison-control number, website, or other resource shown through the Service is provided only as a convenience. Such resources are independent third parties; their information, hours, coverage, fees, availability, and advice may change. Inclusion does not create an endorsement, referral, partnership, or affiliation. We do not receive your emergency request through the Service and do not guarantee that any listed resource will answer or be appropriate for your situation.

4. Your medication and care information

4.1 You control and are responsible for entries

You are solely responsible for the accuracy, completeness, currency, and suitability of all medication, pet, schedule, instruction, caregiver, and outcome information that you or anyone using your household provides or confirms. Before activating a schedule or administering medication, you must compare the Service against the current medication packaging, prescription label, written dispensing instructions, and the treating veterinarian’s directions.

4.2 Information requiring special verification

You must independently verify, among other things:

• the correct pet and household;
• the medication’s complete name, active ingredient where relevant, product, and formulation;
• whether a product is a tablet, capsule, liquid, suspension, solution, topical, injection, inhaled product, compounded product, supplement, or another form;
• the medication’s strength or concentration;
• the amount to give and its unit;
• decimal placement and unit abbreviations, including distinctions such as mg, mcg, g, mL, units, drops, tablets, capsules, and fractions;
• route of administration, frequency, scheduled times, interval, start and end dates, treatment phases, on/off cycles, taper instructions, as-needed instructions, and exceptions;
• time zone, daylight-saving-time changes, travel, device-clock accuracy, and calendar-date behavior;
• whether medication or veterinary instructions have changed; and
• whether a logged outcome and actual time accurately reflect what occurred.

4.3 Strength is not amount to give

The Service may store strength or concentration separately from amount to give. TailTandem does not convert strength or concentration into an amount to give, infer one value from the other, or determine whether the combination is correct. For example, recording a concentration does not tell the Service how many milliliters to administer, and recording a tablet strength does not tell the Service what fraction or number of tablets to give. You must obtain the amount and unit directly from a veterinarian or valid dispensing instructions and enter them correctly.

4.4 Input and transcription errors

Typing errors, voice-recognition errors, copy-and-paste errors, assistant interpretation errors, ambiguous shorthand, omitted fields, outdated entries, incorrect pet selection, unit confusion, decimal errors, and incorrect schedule settings may create dangerously wrong reminders or displays. You accept responsibility for reviewing each entry and correcting errors promptly. The availability of correction history, undo, or future-occurrence editing does not make an incorrect administration safe or erase an event that already occurred.

4.5 Records do not establish facts

The Service records what a user or integration reported. It does not observe the pet, medication, or administration. A status such as Given, Skipped, Snoozed, Due, Overdue, Missed, corrected, or conflicted does not independently establish what happened. Attribution identifies the account or device associated with a record, not necessarily the individual who physically administered medication or the accuracy of their report.

4.6 No reliance as the sole record

You should maintain any independent records, veterinarian instructions, labels, communications, and backup procedures appropriate for your pet’s needs. TailTandem must not be your only source for prescription instructions, emergency information, medication identity, or decisions when a dose is uncertain.

4.7 Information sources and contradictions

Information may come from you, another household member, a photo or file you select, an assistant or integration you invoke, a seller or platform, or another third party. A source label identifies where information was reported; it does not authenticate the source or prove accuracy, authority, or veterinary approval. If sources conflict or appear incomplete, do not choose among them based on TailTandem’s display, ranking, timestamp, or confidence indicator. Resolve the contradiction against the current medication label and directly with the treating veterinarian or dispensing pharmacy before acting.

If TailTandem reads text from a medication-label photo, the image, recognized text and proposed fields remain untrusted draft inputs. Text recognition may omit, misread, join or misclassify characters and instructions. You must compare every proposed value with the current physical label and your veterinarian’s or dispensing pharmacy’s directions before saving or relying on the record. Label recognition does not verify the medication, recipient, strength, amount, schedule, route, authenticity or current instructions.

5. Shared households, synchronization, and duplicate-dose risk

5.1 Sharing is a coordination aid, not a safety guarantee

Household sharing is designed to exchange user-reported records among authorized caregivers. It does not replace direct communication, assignment of responsibility, supervision, or professional advice. You are responsible for deciding who may access a household and for ensuring that each caregiver understands the pet’s current instructions and the limitations in this Agreement.

5.2 Synchronization is not instantaneous

Synchronization requires multiple devices, operating systems, networks, background processes, cloud systems, clocks, caches, notification services, and third-party providers to work together. Changes can be delayed, delivered out of order, duplicated, rejected, lost before acknowledgement, or temporarily unavailable. A displayed “last updated,” online, synchronized, or similar status may become stale immediately and does not guarantee that every relevant device or caregiver has received, processed, or displayed the same information.

5.3 Offline and stale devices cannot verify other actions

When a device is offline, degraded, background-restricted, signed out, disconnected from a household, or otherwise stale, it may continue to show local schedules and accept local records but cannot verify newer activity from other caregivers. Reconnection and reconciliation take time. Until relevant household changes have been successfully exchanged and processed, different devices may display different states.

5.4 Simultaneous and near-simultaneous administration

Two or more caregivers can review the same unresolved record and physically administer medication at the same or nearly the same time, including before either person records the action or before records synchronize. The Service cannot prevent physical administration. A server rule that accepts only one authoritative closing outcome prevents duplicate database outcomes; it does not prove that only one physical dose occurred.

5.5 Duplicate warnings and conflict resolution have limits

A duplicate-dose warning, stale-status banner, caregiver attribution, conflict screen, or prevention control may be delayed, unavailable, dismissed, bypassed, based on incomplete information, or incorrect. A warning can identify a record conflict without knowing whether two administrations occurred. The absence of a warning does not mean it is safe to administer a dose. A reconciled server outcome represents which record the system retained as authoritative; it is not a medical conclusion and does not erase or resolve a possible physical extra dose.

5.6 Your required precautions

You agree to use reasonable precautions appropriate to the medication and pet, including:

• invite every active caregiver who needs current household information and promptly remove people who should no longer have access;
• keep devices, account sessions, notification permissions, and app versions current;
• pay attention to offline, stale, degraded, conflict, and reminder-health warnings;
• directly confirm responsibility with other caregivers before administration whenever records are stale, connectivity is unavailable, responsibility is unclear, or the consequences of a duplicate dose could be serious;
• never assume that another person did or did not administer medication solely because of an app status;
• record outcomes accurately and promptly, while understanding that prompt recording cannot eliminate simultaneous-use risk; and
• immediately seek professional veterinary help if an extra, wrong, or uncertain dose may have occurred.

5.7 Allocation of responsibility

To the fullest extent permitted by law, TailTandem is not responsible for a duplicate, omitted, delayed, early, partial, extra, repeated, or otherwise wrong administration arising from or related to user-entered information, an unrecorded or inaccurate action, caregiver conduct, simultaneous use, stale or offline status, synchronization delay or conflict, notification behavior, a device or network condition, or reliance on the Service as proof of physical administration.

6. Reminders, notifications, alarms, and device conditions

6.1 No delivery guarantee

We do not guarantee that any reminder, notification, alarm, badge, sound, vibration, follow-up, snooze, or cross-device cancellation will be scheduled, delivered, displayed, heard, noticed, received on time, repeated, or canceled. A scheduled reminder is not confirmation that a device will present it.

If enabled after required approvals, Email and Text reminders are optional best-effort channels using your verified contact details. Carrier/provider delay, rejection, filtering, disabled relay forwarding, bounce, suppression, opt-out, cost, or connectivity may prevent or delay them. They are not guaranteed or precisely timed and must not be your only medication record or communication method. Household-deletion notices, where implemented, are separate minimal operational messages sent only after a deletion commits and remain subject to lawful opt-out/suppression requirements.

6.2 Factors outside or partly outside our control

Reminder behavior may be affected by device power, volume, focus or do-not-disturb settings, notification permissions, battery optimization, background restrictions, exact-alarm or urgent-notification permissions, operating-system policies, pending-notification limits, app termination or uninstall, account state, storage limits, device clock, time zone, daylight-saving time, network availability, cloud or push-provider delay, manufacturer settings, software updates, defects, and other conditions.

6.3 Dismissal, snooze, and open outcomes

Dismissal of a system notification may not change a dose record. Snooze behavior may replace or delay only certain reminders and does not alter veterinary instructions or the underlying schedule. Repeat-until-resolved reminders depend on device and platform capabilities. You must review the current in-app status and relevant veterinary instructions rather than infer medication status from the presence or absence of a notification.

6.4 Independent reminder method

Where timely administration is important, you are responsible for maintaining an independent reminder and communication method appropriate to the risk, checking reminder-health indicators, and testing notification behavior on your device. Manual tracking may remain available even when reminders are degraded; that availability does not make reminders reliable.

6.5 Notification privacy

Medication and pet information may appear on a device lock screen, wearable, car display, shared device, voice assistant, or other system surface depending on your settings. You are responsible for device-level privacy settings and access by people who can view or operate those surfaces.

7. Accounts, local-only use, household access, and security

7.1 Accountless local use

Some features may work locally without an account. Local-only data may exist only on a particular device until you create an account and successfully enable cloud backup or synchronization. Deleting the application, losing or replacing the device, clearing application storage, device damage, operating-system action, failed migration, or lack of a valid backup may permanently remove local-only data. You are responsible for confirming that any desired backup or migration completed successfully.

7.2 Account responsibility

You must provide accurate account and verified-contact information, protect credentials, links, sessions, and devices, and promptly notify us through the approved support route of suspected unauthorized access. Do not share a password. Administrative access requires an account; non-admin access may use the invitation link described below.

7.3 Household and pet administration

TailTandem uses household and pet administration permissions rather than relationship titles. A household administrator may manage household settings, people, access, every current and future pet, and approved billing/deletion actions. A pet administrator may manage only assigned pets and their medication/schedule/access settings. A non-admin may view the granted scope and record only the ordinary dose actions shown by the Service. Relationship words such as owner, spouse, veterinarian, or sitter do not themselves determine permission or verify professional status.

An active cloud household must always retain at least one household administrator. A person may leave or relinquish household administration only when another household administrator remains. Administrative access requires an account with an approved verified email, verified phone, or supported identity-provider path. Anyone changing access represents that they have authority to share and manage the affected information. Household administration does not transfer seller identity, payment method, receipt, billing responsibility, or subscription-management authority; the original payer remains responsible unless separately changed or canceled through an approved seller process.

7.4 Accountless non-admin invitation links

An authorized administrator may create a non-admin invitation for all current and future pets or selected pets, starting at the displayed time and ending at the displayed time or Never. The opaque link is a reusable bearer credential: it is not restricted to one recipient or device and may work in the app or supported mobile web. Anyone who possesses or receives a forwarded copy may exercise its configured non-admin scope while active. It cannot grant household or pet administration. Do not post or sell the link; share it only with people you intend to authorize and revoke it promptly if exposed or no longer appropriate.

Creating an invitation does not send it. The administrator chooses Share from the Pending row and controls the destination through the device/web share mechanism. Generic URLs and previews should not contain household or pet-care content. Pending access may be cancelled; active access may be revoked; an ended link requires a new invitation. Starts/Ends/Never and server state—not a device clock—control access. The Service does not verify the real-world identity, relationship, licensing, qualifications, or physical conduct of a person merely because they hold or use a link.

Server cancellation, revocation, expiration, plan loss, or replacement ends future authorization and derived sessions. TailTandem cannot retract information already viewed, remembered, forwarded, copied, photographed, screenshotted, exposed through an operating-system/browser surface, or retained on an offline or compromised device. We attempt to lock and purge known cache and cancel personal guest reminders after the app learns access ended, but remote erasure is not guaranteed. A late offline record may be accepted only when it can be reconciled as authorized and non-conflicting; otherwise it may enter the existing conflict/review flow rather than being silently committed or discarded.

7.5 Removal, deletion, and historical attribution

Cancelling, revoking, demoting, leaving, or expiring access does not erase historical dose attribution or required access/audit history. Archive Pet preserves the pet record. Delete pet and data and Delete household are separate authorized actions under the Privacy Policy; they do not delete another person’s account, cancel seller billing, retract prior copies, or override approved transaction, security, dispute, legal-hold, audit, or backup retention.

7.6 Disputes and compromised devices

We are not responsible for disputes among household administrators, pet administrators, non-admin caregivers, pet owners, sitters, veterinary professionals, or other users concerning authority, instructions, access, records, responsibility, costs, pet ownership, or physical care, except to the extent liability cannot lawfully be excluded. We may rely on current account/access records unless law requires otherwise.

Using the Service on a rooted, jailbroken, malware-infected, shared-administrator, sideloaded, materially outdated, or otherwise compromised device can weaken isolation, notification privacy, credential protection, and data integrity. We may block or limit a device or platform version when reasonably necessary for security or support. You should install supported updates and stop using a device you reasonably believe is compromised.

8. Assistant features and external integrations

8.1 Drafts and responses can be wrong

The Service may use automated systems or artificial intelligence to interpret natural language, answer factual questions from authorized records, or prepare drafts. These systems can misunderstand, omit, transpose, hallucinate, or incorrectly structure information. They are not veterinarians and do not verify medication safety or accuracy.

8.2 Mandatory user review

You must review every assistant-created or integration-created field against the current label and veterinarian instructions. Missing information must remain unresolved until you supply and verify it. Opening, previewing, or saving a draft does not convert it into veterinary advice. You must not rely on a generated summary or plain-language schedule instead of source instructions.

8.3 External assistants cannot establish reminder readiness

An external assistant connection does not prove that the TailTandem mobile application is installed, running, signed in, synchronized, permitted to show notifications, or able to schedule local reminders. A recent device status can become stale. External assistants may be unable to access local-only households and may be subject to their own availability, retention, security, accuracy, and privacy practices.

8.4 Third-party terms and data handling

Siri, App Intents, Android system features, ChatGPT, app stores, identity providers, payment providers, and any other external service are provided by independent third parties and governed by their terms and privacy practices. Your use of an integration may send your request and limited Service data to that provider. We do not control or guarantee third-party services and are not responsible for their acts, omissions, outputs, availability, or data handling.

8.5 No external medication or dose commitment unless expressly released

Unless a feature expressly states otherwise after a separate safety release, external assistant actions are read-only or draft-only. A remote draft is not an active schedule. Do not assume that asking an assistant to add a medication created reminders, recorded a dose, or changed an existing medication.

9. Backups, exports, recovery, and data integrity

We design certain account features to support backup, restore, synchronization, export, deletion, and recovery, but no storage or transmission system is infallible. We do not guarantee that data will never be lost, corrupted, duplicated, altered, delayed, unavailable, or restored to a particular point in time. An export may reflect only the data available and processed when generated. You are responsible for reviewing restored or exported information before relying on it and for keeping independent copies of information you cannot afford to lose.

Account recovery may require access to an email account, identity provider, device, or other authentication method. We may refuse or delay recovery when we cannot reasonably verify authority. Security controls intended to protect a household can prevent or delay access, including during urgent circumstances; the Service is not an emergency record-access system.

10. Privacy and data sharing

Our Privacy Policy describes our data practices and is incorporated by reference. By using household sharing, you direct us to make household information available to authorized household members and connected services within the permissions you select. Each member may view, capture, export, copy, or otherwise use information they can access. We cannot control a recipient’s conduct after lawful disclosure through your settings.

TailTandem is a consumer pet-care service. It is not designed for human medical records or for regulated clinical use, and labsByMe is not acting as a health-care provider, veterinary provider, pharmacy, insurer, or HIPAA covered entity merely by offering the Service. Do not enter human protected health information, government identification numbers, financial-account details, or other data not requested by the Service.

No security system is perfect. To the fullest extent permitted by law, we do not warrant that unauthorized third parties will never defeat security measures or improperly access, alter, disclose, or destroy information.

11. Your content and feature submissions

11.1 Your content

As between you and labsByMe, you retain ownership of pet photos, notes, medication information, and other content you submit to the Service (“User Content”). You grant labsByMe and its service providers a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, adapt for technical formatting, transmit, display, and otherwise use User Content only as reasonably necessary to operate, secure, support, maintain, and provide the Service; comply with your settings and requests; investigate a report or defect affecting the Service; and satisfy legal obligations. This license includes making shared-household User Content available to authorized members. It ends when the relevant content is deleted from our systems, subject to reasonable backups, legal retention, dispute preservation, and genuinely de-identified information permitted by the Privacy Policy.

The license does not authorize labsByMe to sell or license your pet-care or medication content as a commercial dataset, use it for targeted advertising, publish pet or household benchmarks, or train a general-purpose model on our behalf. Pseudonymous information is not treated as de-identified merely because a name or email was removed. The approved Privacy Policy controls the limited operational uses, safeguards, and no-reidentification rule for de-identified information.

11.2 Your representations

You represent that you have all rights and permissions needed to provide User Content and allow its use under this Agreement; that it does not infringe intellectual-property, privacy, publicity, confidentiality, or other rights; and that it is not unlawful, deceptive, malicious, or harmful.

11.3 Feature requests, feedback, and problem reports

Ideas, feature requests, and suggestions (“Feedback”) are voluntary and non-confidential. You grant labsByMe a perpetual, irrevocable, worldwide, transferable, sublicensable, royalty-free license to use, reproduce, modify, publish, combine, commercialize, and otherwise exploit Feedback for any purpose without attribution, compensation, or restriction. We may already be developing similar ideas and have no obligation to review, publish, implement, maintain, or respond to Feedback. To the extent a private problem report identifies a defect or suggests a product improvement, you also permit us to use that defect information or suggestion to operate, secure, repair, and improve the Service without compensation or attribution; this does not make the report or its supporting material public.

A screenshot, diagnostic package, account context, or other supporting material submitted with a private problem report is not made public merely because it accompanies Feedback. We handle that supporting material as User Content or support data under the Privacy Policy and use it to receive, investigate, secure, and resolve the report. Before uploading a screenshot, review it and remove information you do not intend to share, including visible notifications, names, medication information, caregiver details, financial information, or another person’s content. File, storage, submission, rate, and retention limits shown in the Service apply.

11.4 Public feature-request wall

If a feature-request wall or other public-submission feature is available, a private request will not become public automatically. Before publication, we will show the proposed public content and obtain a separate publication choice or use another counsel-approved workflow. Submissions may be reviewed, edited, sanitized, summarized, merged, retitled, ranked, delayed, rejected, unpublished, or removed. We may display aggregate support counts and status labels, which are informational and do not promise development. You may not submit medication instructions, emergency requests, personal data, confidential information, unlawful content, spam, harassment, infringement, or content unrelated to the feature’s purpose. We may moderate or restrict submissions but do not undertake a duty to monitor every submission.

Public content can be copied, indexed, cached, screenshot, or redistributed by others, and a copy may remain after we remove it. To request correction or withdrawal of your own published request, report content, or appeal a moderation decision, email [email protected]; we respond within 30 days.

11.5 Copyright complaints

If you believe content in the Service infringes your copyright, send a notice to [email protected] identifying the work, the material you believe infringes and where it appears, your contact information, a statement of good-faith belief, a statement under penalty of perjury that the notice is accurate and that you are the owner or authorized to act for the owner, and your physical or electronic signature. We remove or disable access to material we determine to be infringing, notify the person who posted it, accept counter-notices, and terminate the accounts of repeat infringers.

A valid notice should identify the copyrighted work, the allegedly infringing material and its location, the complaining party’s contact information, required good-faith and accuracy statements, and a physical or electronic signature. A counter-notice should identify the removed material, state the required good-faith basis for restoration, consent to the applicable legal process, and include the submitter’s contact information and signature. We may forward a notice or counter-notice as the law permits or requires. Knowingly material misrepresentations can create liability. This summary is not legal advice.

12. Acceptable use

You may not use the Service to:

• violate law, regulation, court order, or another person’s rights;
• harm, abuse, neglect, poison, or endanger an animal or person;
• impersonate another person, misrepresent authority, falsify records, or access a household without permission;
• upload illegal, infringing, deceptive, defamatory, abusive, obscene, privacy-invasive, or malicious content;
• distribute spam, advertising, solicitations, malware, or unauthorized commercial content;
• obtain or disclose another person’s credentials or private information;
• use the Service as a veterinary practice-management, pharmacy, clinical decision-support, research, regulated medical-device, or emergency-response system unless we expressly authorize that use in writing;
• resell access or use another person’s plan without authorization; or
• assist anyone in doing any prohibited act.

We may investigate suspected violations and may preserve or disclose information when reasonably necessary to protect users, animals, labsByMe, or others; enforce this Agreement; or comply with law, consistent with our Privacy Policy.

13. Third-party services and content

The Service may link to or interoperate with app stores, websites, cloud services, communications providers, identity providers, payment processors, analytics providers, veterinary resources, poison-control resources, or other third parties. Third parties are independent from labsByMe. We do not control, endorse, or assume responsibility for their content, products, advice, security, availability, pricing, or conduct. Your dealings with them are between you and them and may be governed by additional terms.

You must comply with applicable third-party terms, including your device manufacturer’s terms, wireless-data agreement, Apple Media Services Terms and Conditions, Google Play terms, and the terms of any connected assistant or identity provider.

The application may include software distributed under open-source or other third-party licenses. Required notices are available at https://tailtandem.com/licenses. If an applicable component license grants rights that conflict with a restriction in this Agreement, that component license controls for that component only.

14. Plans, purchases, subscriptions, and billing

14.1 Plan terms

The Service may offer free features and automatically renewing monthly or annual Premium plans. TailTandem does not currently offer a lifetime product, promotional code, referral reward, or paid one-time unlock. The monthly plan is intended to charge immediately without a trial. An eligible annual plan may include the applicable seller’s native one-calendar-month introductory trial, followed by the seller-confirmed localized annual price on the seller-confirmed conversion date. Available features, limits, billing interval, price, currency, taxes, eligibility, trial/conversion terms, renewal terms, and seller will be shown at or before purchase. Offerings may vary by region, platform, account, household, storefront, or purchase date. A trial is not guaranteed; seller eligibility rules and TailTandem’s prior-trial record may make a user ineligible.

14.2 Automatic renewal

If you purchase an automatically renewing subscription, it will renew for the period and at the localized price disclosed in the purchase flow unless you cancel before the renewal deadline shown by the applicable seller. You authorize the seller and its payment processor to charge your selected payment method, including applicable taxes. The Service will show the known seller, price and currency, conversion or renewal date, and management route. TailTandem intends to send an additional notice seven days before an annual trial converts and 30 days before a direct Stripe annual renewal, but the seller’s notices and any additional timing required by law also apply. A failure to receive a courtesy notice does not waive a cancellation or refund right provided by law. Uninstalling the application, deleting a local household, or stopping use does not cancel a subscription.

14.3 App-store purchases

Apple or Google, rather than labsByMe, may process, bill, renew, cancel, and refund an in-app purchase. For an Apple purchase, request any refund through Apple; we may explain how to submit the request but cannot approve it or promise Apple will do so. For a Google Play purchase, use Google Play’s refund and support routes; where permitted, an authorized labsByMe representative may issue a refund or revoke access using Google’s tools. Manage or cancel an app-store purchase through the applicable store account and review the store’s terms. We cannot guarantee that a store will approve a refund or immediately deliver accurate billing status to us.

14.4 Direct purchases

Where permitted, a direct purchase may be processed by a payment provider such as Stripe. labsByMe handles direct-purchase refund requests under the policy disclosed with the offer, this Agreement, and applicable law. Direct purchases are governed by the purchase terms shown at checkout. You must keep billing information current. We may retry failed payments and apply the disclosed grace, downgrade, suspension, or termination rules.

14.5 Cancellation and refunds

Cancellation ordinarily takes effect at the end of the then-current paid billing period. Except where required by law, stated in the applicable offer, or granted by the seller, fees are non-refundable and we do not provide prorated refunds or credits for partially used periods. Mandatory consumer refund and withdrawal rights remain unaffected.

A refund, revocation, payment reversal, or chargeback may cause Premium access to end or be recalculated from the original seller’s verified transaction state. A chargeback may be reviewed and future renewal may be stopped where appropriate. If a refund or dispute is reversed and the seller again verifies paid access, Premium may be restored. These billing events do not themselves delete pet, medication, schedule, dose-history, caregiver-attribution, backup, or export data, and do not remove medication functionality included in the applicable Free plan. Capacity limits and the Premium-loss process in Section 14.6 may still apply.

14.6 Premium loss and plan limits

When a paid period ends, a payment fails, or a plan is otherwise no longer active, features and household capacity may be reduced to the then-applicable free plan after any grace or selection period expressly stated in the Service. Current product rules contemplate a seven-elapsed-day payment grace period and, for an over-limit household after Premium ends, a fourteen-elapsed-day period for an administrator to select the pets and non-admin caregiver access that remain active under Free limits, currently two active pets and one active caregiver access in addition to administrators as shown by the Service. Excess records may become read-only and reminders/access may pause while history remains preserved. Provider delay will not retroactively shorten an in-app deadline already communicated.

Premium non-admin guest access does not become an additional Free caregiver seat. Existing access may continue through paid access and full-Premium grace, then only until its own end/revocation or the displayed selection deadline. It cannot be newly created, expanded, replaced, or extended after Premium ends. Enforcement terminates excess access for plan loss, and later restoration does not silently reactivate a terminal grant; an administrator must create a new invitation.

We may change future plan features and limits prospectively, subject to law and any purchase commitments. This does not require us to provide every future feature, third-party integration, or separately priced service without charge.

References to “unlimited” Premium pets, caregivers, storage, or similar use mean that the ordinary Free-plan entitlement limit does not apply to normal individual household use. They do not permit automated, abusive, excessive, unlawful, or literally unbounded use. Reasonable technical, storage, file, request, rate, security, and fair-use ceilings apply to Free and paid plans; paid plans may receive substantially higher capacity. We may reject new input or temporarily limit activity at those ceilings to protect the Service, but a plan or abuse limit does not by itself authorize deletion of preserved medication records or a false indication that an unaccepted medication action was synchronized.

14.7 Price and tax changes

We may change prices for future purchases and renewals. For an existing auto-renewing subscription, a price increase will take effect only after the notice, consent, or other process required by the seller and applicable law. You are responsible for taxes not collected by the seller where the law requires you to pay them.

15. Updates, availability, support, and changes to the Service

We may provide patches, upgrades, replacements, new versions, or changes to the Service. An update may be required for security, compatibility, synchronization, or continued access. We may add, modify, suspend, limit, or discontinue features or the Service, including because of technical, legal, safety, security, economic, app-store, or third-party constraints.

We do not promise that every feature will always be available, that an integration will be approved or remain listed by a third party, that old devices or operating systems will remain supported, or that the Service will be available in every location. We will provide notice of a material discontinuation where reasonably practicable and required by law. You should export important records before a known discontinuation deadline.

Support is provided, if at all, through the channels and during the hours we publish. Support does not provide veterinary, dosing, poison-control, or emergency advice.

16. Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE AND ALL CONTENT, OUTPUTS, RECORDS, REMINDERS, NOTIFICATIONS, SYNCHRONIZATION, WARNINGS, BACKUPS, EXPORTS, INTEGRATIONS, AND SUPPORT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS.

LABSBYME AND ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, AND DISTRIBUTORS DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, TIMELINESS, RELIABILITY, AVAILABILITY, SECURITY, DATA INTEGRITY, AND RESULTS.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, COMPATIBLE, SECURE, OR FREE OF HARMFUL COMPONENTS; THAT DEFECTS OR DATA LOSS WILL BE CORRECTED; THAT RECORDS OR BACKUPS WILL BE COMPLETE OR RESTORABLE; THAT ANY REMINDER, ALERT, SYNCHRONIZATION, WARNING, OR CANCELLATION WILL OCCUR OR ARRIVE ON TIME; THAT HOUSEHOLD STATUS WILL BE CURRENT; THAT DUPLICATE OR WRONG ADMINISTRATION WILL BE PREVENTED OR DETECTED; OR THAT ANY MEDICATION, STRENGTH, CONCENTRATION, AMOUNT, UNIT, SCHEDULE, INSTRUCTION, CONTENT, OR OUTPUT IS ACCURATE OR SAFE.

No oral or written statement by us creates a warranty unless an authorized representative expressly states that warranty in a signed writing. Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you. Any non-waivable warranty is limited to the shortest period and narrowest scope permitted by law.

17. Limitation of liability

17.1 Excluded damages

TO THE FULLEST EXTENT PERMITTED BY LAW, LABSBYME AND ITS AFFILIATES, OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, SERVICE PROVIDERS, DISTRIBUTORS, AND SUCCESSORS (COLLECTIVELY, THE “LABSBYME PARTIES”) WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES; LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, USE, OR DATA; COST OF SUBSTITUTE SERVICES; OR PERSONAL, PROPERTY, ECONOMIC, OR ANIMAL-RELATED LOSS, INJURY, ILLNESS, OR DEATH, ARISING OUT OF OR RELATING TO THE SERVICE OR THIS AGREEMENT, REGARDLESS OF LEGAL THEORY AND EVEN IF ADVISED THAT THE DAMAGE WAS POSSIBLE.

THIS EXCLUSION INCLUDES, TO THE FULLEST EXTENT PERMITTED BY LAW, DAMAGES, VETERINARY EXPENSES, POISON-CONTROL FEES, MEDICATION COSTS, OR OTHER LOSSES ASSOCIATED WITH AN EXTRA, DUPLICATE, OMITTED, MISSED, DELAYED, EARLY, PARTIAL, REPEATED, WRONG, OR UNCERTAIN DOSE; A WRONG PET, MEDICATION, FORMULATION, STRENGTH, CONCENTRATION, AMOUNT, UNIT, ROUTE, SCHEDULE, OR INSTRUCTION; AN ADVERSE REACTION OR INTERACTION; USER OR CAREGIVER ERROR; SIMULTANEOUS ADMINISTRATION; AN INACCURATE OR UNRECORDED OUTCOME; OFFLINE OR STALE STATUS; SYNCHRONIZATION OR CONFLICT RESOLUTION; A FAILED, LATE, OR UNCANCELED REMINDER; DATA LOSS OR CORRUPTION; OR RELIANCE ON A WARNING, ASSISTANT, THIRD PARTY, OR SERVICE RECORD.

17.2 Liability cap

TO THE FULLEST EXTENT PERMITTED BY LAW, THE LABSBYME PARTIES’ TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THIS AGREEMENT WILL NOT EXCEED THE GREATER OF (A) US$100 OR (B) THE AMOUNT YOU ACTUALLY PAID TO LABSBYME FOR THE SERVICE DURING THE 12 MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE FIRST CLAIM.

17.3 Scope and non-waivable rights

The exclusions and cap apply regardless of whether a claim is based in contract, warranty, tort (including negligence), strict liability, statute, restitution, or any other theory; whether a remedy fails of its essential purpose; and whether damage was foreseeable. They do not limit liability that cannot lawfully be limited, which may include liability for a labsByMe Party’s fraud, willful misconduct, or gross negligence, or for certain personal injury, privacy, product-liability, or consumer-protection rights, depending on applicable law.

17.4 Essential allocation

You acknowledge that the warranty disclaimers, risk allocation, and liability limits are an essential basis of the agreement between you and labsByMe and apply to the maximum extent permitted even if you use the Service without charge.

18. Indemnification

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless the labsByMe Parties from third-party claims, demands, actions, proceedings, damages, losses, judgments, settlements, penalties, fines, costs, and reasonable attorneys’ fees arising out of or relating to:

• your User Content, Feedback, or other information;
• your medication, caregiving, or animal-care decisions or conduct;
• your account, device, household, invitations, permissions, or use of the Service;
• conduct by a person whom you authorize or enable to access the Service;
• your dispute or transaction with another user or third party;
• your violation of this Agreement, law, or another person’s rights; or
• your fraud, negligence, willful misconduct, or misuse of the Service.

This obligation does not require you to indemnify a labsByMe Party for a claim to the extent caused by that party’s own gross negligence, willful misconduct, or other conduct for which indemnification cannot lawfully be required. We may control the defense with counsel of our choice, and you will reasonably cooperate. You may not settle a claim in a way that admits fault by, imposes obligations on, or fails to fully release a labsByMe Party without our prior written consent.

19. Release of third-party and user disputes

To the fullest extent permitted by law, you release the labsByMe Parties from claims and damages arising out of disputes between you and another household member, caregiver, pet owner, veterinarian, clinic, pharmacy, poison-control service, payment provider, app store, assistant provider, or other third party, except to the extent directly caused by a labsByMe Party’s conduct for which liability cannot lawfully be excluded.

If you are a California resident, you waive California Civil Code section 1542, which states: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” You also waive any comparable rule to the fullest extent permitted by law.

20. Suspension and termination

20.1 By you

You may terminate this Agreement by discontinuing use, canceling subscriptions through the seller, and deleting your account through the available process. Before account deletion can finish, each household where you are the last administrator must gain another verified administrator or be separately deleted. The final review may end your other memberships/access but does not delete another administrator’s household or pet data. Subscription cancellation and account/data deletion remain separate actions.

20.2 By us

We may suspend, restrict, or terminate access if you violate this Agreement; create legal, security, fraud, animal-safety, or abuse risk; fail to pay applicable fees; use the Service in a way that may harm us, users, or third parties; or if we discontinue the Service. Where reasonably practicable and required by law, we will provide notice and an opportunity to export eligible data. We may act without advance notice when reasonably necessary to address an urgent risk or legal requirement.

20.3 Effect

Upon termination, your license ends and you must stop using the terminated Service. Termination may result in loss of access to cloud data. Sections that by their nature should survive will survive, including Sections 2.2, 3, 4, 5, 8.4, 9 through 13, 16 through 23, and accrued payment obligations.

21. U.S.-only dispute resolution; arbitration; class-action and jury-trial waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

This Section 21 applies only if your primary residence is in the United States. It does not apply to a consumer whose primary residence is in Canada, the United Kingdom, the EEA, Australia, New Zealand, or another country. It also does not apply to a claim or remedy that applicable law does not permit to be arbitrated or waived.

21.1 Informal resolution first

Before filing a claim, each party must send the other a written notice describing the claimant’s name and contact information, account email if applicable, facts, legal basis, requested relief, and a personally signed statement that the information is accurate. Send notices to labsByMe by email to [email protected] with the subject line “Legal notice”. We will send our notice to your account contact information.

The parties will attempt in good faith to resolve the dispute individually for 60 days after a complete notice is received. Any applicable limitations period and filing-fee deadline is tolled during that 60-day period. A party may request an individual telephone or video conference, and each party will personally participate with counsel if represented.

21.2 Agreement to individual arbitration

Except for the matters in Section 21.3 and to the fullest extent permitted by law, you and labsByMe agree that every dispute, claim, or controversy arising out of or relating to this Agreement, the Service, marketing, purchases, privacy, data, or the relationship between you and labsByMe will be resolved by final and binding individual arbitration, not in court. This agreement to arbitrate is governed by the Federal Arbitration Act.

Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, as modified by this Agreement. The AAA rules and filing information are available at adr.org or by calling the AAA. If AAA is unavailable or declines to administer the matter, the parties will select another nationally recognized consumer-arbitration provider or ask a court of competent jurisdiction to appoint one.

The arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, enforceability, or formation of this Agreement or arbitration provision, except that a court has exclusive authority to resolve a dispute about the class-action waiver in Section 21.5 or a request for public injunctive relief that applicable law prohibits from being decided in arbitration.

The hearing will take place by video, telephone, written submissions, or in the county where you live, at your option, unless the parties agree otherwise. Fees will be allocated under the AAA Consumer Arbitration Rules, subject to applicable law. The arbitrator may award the same individual remedies a court could award under applicable law but may not award relief for or against anyone who is not a party to that individual arbitration.

21.3 Exceptions

Either party may:

• bring an individual claim in small-claims court if it qualifies and remains individual;
• seek temporary or preliminary injunctive relief in court to prevent actual or threatened infringement, misappropriation, unauthorized access, abuse, or violation of intellectual-property, confidentiality, privacy, or security rights while arbitration is pending; or
• seek any remedy that applicable law expressly prevents from being subject to arbitration.

21.4 Jury-trial waiver

IF A DISPUTE PROCEEDS IN COURT, YOU AND LABSBYME EACH KNOWINGLY AND VOLUNTARILY WAIVE, TO THE FULLEST EXTENT PERMITTED BY LAW, ANY RIGHT TO A TRIAL BY JURY.

21.5 Class-action and representative-action waiver

YOU AND LABSBYME AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF, CLAIMANT, PRIVATE ATTORNEY GENERAL, OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, COORDINATED, MASS, OR REPRESENTATIVE ACTION OR ARBITRATION.

The arbitrator may not combine claims or preside over a class, collective, consolidated, coordinated, mass, or representative proceeding. If applicable law makes this waiver unenforceable for a particular claim or remedy, that claim or remedy will proceed in a court of competent jurisdiction after all arbitrable claims are completed, unless the parties agree otherwise.

21.6 Thirty-day right to opt out

You may opt out of Sections 21.2 and 21.5 by sending a personally signed notice within 30 days after you first accept this Agreement. The notice must include your full name, account email if any, mailing address, and a clear statement that you opt out of the TailTandem arbitration agreement and class-action waiver. Send the opt-out notice by email to [email protected] with the subject line “Arbitration opt-out”. Opting out will not affect the rest of this Agreement or your use of the Service. An opt-out applies only to the person who timely submitted it and only to this version of the arbitration agreement.

21.7 Time limit to bring claims

To the fullest extent permitted by law, a claim must be filed within one year after the claimant knew or reasonably should have known of the facts giving rise to it, or it is permanently barred. This provision does not shorten a limitations period that applicable law prohibits the parties from shortening.

22. Governing law and court venue

The Federal Arbitration Act governs the arbitration provisions. Except to the extent preempted by federal law or superseded by mandatory consumer law in your place of residence, this Agreement and any dispute are governed by Nevada law, without regard to conflict-of-law principles.

Any court proceeding permitted under this Agreement must be brought exclusively in the state or federal courts located in Nevada, and each party consents to personal jurisdiction and venue there, except for an eligible small-claims action, a proceeding to enforce an arbitration award, or a proceeding that mandatory law allows to be brought elsewhere.

Nothing in this Agreement deprives a consumer of non-waivable rights under the law of the consumer’s primary residence.

23. General terms

23.1 Export and sanctions compliance

You may not use, export, or re-export the Service in violation of United States export-control or sanctions laws. You represent that you are not located in a U.S.-embargoed territory, designated by the U.S. government as supporting terrorism, or listed on a U.S. government prohibited or restricted-party list, and that you will not use the Service for a prohibited end use.

23.2 Force majeure

No labsByMe Party is responsible for delay or failure caused by circumstances beyond reasonable control, including natural disaster, fire, flood, epidemic, war, terrorism, civil disturbance, labor dispute, utility or power failure, internet or telecommunications failure, cyberattack, denial-of-service event, government action, legal change, app-store action, device-platform change, or third-party-provider failure.

23.3 Assignment

You may not assign or transfer this Agreement or an account without our prior written consent. We may assign this Agreement in connection with an affiliate reorganization, financing, merger, acquisition, sale of assets, or transfer of the Service, subject to applicable law and the Privacy Policy.

23.4 No waiver

Failure to enforce a provision is not a waiver. A waiver must be in writing and signed by the waiving party.

23.5 Severability and reformation

Except as specifically provided in Section 21, if a provision is unlawful, invalid, or unenforceable, it will be enforced to the maximum extent permitted and reformed only as necessary, while the remaining provisions remain in effect.

23.6 Entire agreement

This Agreement and incorporated terms are the entire agreement between you and labsByMe concerning the Service and supersede prior or contemporaneous agreements, statements, and representations about their subject matter. A purchase receipt or store term may also govern the transaction between you and the seller.

23.7 No agency or third-party beneficiaries

This Agreement does not create an employment, partnership, joint venture, franchise, fiduciary, veterinary-client-patient, or agency relationship. Except for Apple and its subsidiaries as stated in Section 24, there are no third-party beneficiaries.

23.8 Electronic records and communications

Where permitted by law, you consent to receive agreements, disclosures, receipts, notices, and other communications electronically, including in the Service, by email, or through the contact information associated with your account. You must have a supported device and software capable of displaying the record and enough storage or printer access to retain a durable copy. We will provide required purchase terms and confirmations in a form that can be saved or printed. You are responsible for keeping contact information current.

You may withdraw consent to electronic records by emailing [email protected]; because the Service is delivered electronically, withdrawing consent means you can no longer use accounts, sharing, or purchases, and you may request a paper copy of any record we are required to provide. Withdrawal is prospective and does not invalidate records already provided. Consent to receive a contractual or required service record is not consent to marketing; marketing communications remain subject to separate consent and opt-out rules.

23.9 Connectivity and charges

You are responsible for compatible equipment, supported software, internet or mobile service, and any data, messaging, roaming, carrier, or device charges imposed by your providers. TailTandem does not control those charges. A loss of connectivity can delay synchronization, account access, purchase verification, integrations, or cloud features; the safety and offline rules in Sections 5 and 6 continue to apply.

23.10 Headings and interpretation

Headings are for convenience. “Including” means “including without limitation.” A reference to the singular includes the plural where appropriate. This Agreement will not be construed against a party merely because that party drafted it.

24. Apple App Store terms

This Section applies when you obtain or use the application through Apple’s App Store.

24.1 Acknowledgment

This Agreement is between you and labsByMe only, not Apple. labsByMe, not Apple, is solely responsible for the application and its content. This Agreement does not provide usage rules that conflict with the Apple Media Services Terms and Conditions.

24.2 Scope of license

Your license is non-transferable and limited to use on Apple-branded products that you own or control as permitted by the usage rules in the Apple Media Services Terms and Conditions, except that the application may be accessed and used by other accounts associated with the purchaser through Family Sharing, volume purchasing, or Legacy Contacts where permitted.

24.3 Maintenance and support

labsByMe, not Apple, is responsible for maintenance and support as stated in this Agreement or required by law. Apple has no obligation to furnish maintenance or support for the application.

24.4 Warranties

labsByMe is solely responsible for any application warranties that cannot be effectively disclaimed. If the application fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, for the application. To the maximum extent permitted by law, Apple has no other warranty obligation, and labsByMe is responsible for claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to an applicable warranty, subject to this Agreement and applicable law.

24.5 Product claims

labsByMe, not Apple, is responsible for addressing claims relating to the application or your possession and use of it, including product-liability claims, claims that it fails to conform to legal or regulatory requirements, and claims under consumer-protection, privacy, or similar law. This Agreement does not limit our liability beyond what applicable law permits.

24.6 Intellectual-property claims

If a third party claims that the application or your possession and use of it infringes that party’s intellectual-property rights, labsByMe, not Apple, is responsible for investigation, defense, settlement, and discharge of the claim.

24.7 Legal compliance

You make the representations concerning embargoed territories and restricted parties stated in Section 23.1.

24.8 Third-party beneficiary

Apple and its subsidiaries are third-party beneficiaries of this Agreement. Upon your acceptance, Apple has the right, and is deemed to have accepted the right, to enforce this Agreement against you as a third-party beneficiary.

25. Google Play terms

This Section applies when you obtain or use the application through Google Play. Google is not a party to this Agreement and is not responsible for the application or its content. Your use is subject to the Google Play terms. Google may process purchases, subscriptions, cancellations, and refunds under its policies. labsByMe, not Google, is responsible for the application and for addressing support or claims except to the extent Google’s terms expressly provide otherwise.

26. Contact information

Questions, complaints, claims, support requests, and legal notices concerning the Service should be directed to:

labsByMe LLC
TailTandem
Nevada, United States
Email: [email protected]
Legal notices: [email protected] (subject line “Legal notice”)
Website: https://tailtandem.com

For a suspected medication error, possible extra dose, adverse reaction, or other urgent animal-care issue, contact a veterinarian, emergency veterinary clinic, or animal poison-control service—not labsByMe support.

California consumer notice

For California consumers, the provider’s contact information appears above, and applicable charges are disclosed in the purchase flow before you authorize a purchase. Complaints may be directed to labsByMe using the support contact above or to the Complaint Assistance Unit of the Division of Consumer Services, California Department of Consumer Affairs, 1625 North Market Boulevard, Suite N-112, Sacramento, California 95834, telephone 1-800-952-5210.

27. Regional addenda: general rules

The addendum for the place of your primary residence modifies this Agreement. If more than one addendum might apply, each applies only to the extent required by its law, and mandatory protections control. References to a regulator or right do not state that a particular statute necessarily applies to labsByMe, and do not limit a right that otherwise applies.

Nothing in an addendum changes the core safety rules: TailTandem is an organizational recordkeeping tool, not veterinary care or emergency monitoring; it does not calculate, recommend, validate, or confirm medication decisions; records and reminders are not proof; and you must verify care against the current label and treating veterinarian’s directions. A statutory guarantee that software will be supplied with due care or conform to a contract does not turn the Service into veterinary advice or a guarantee that a reminder will be received.

28. United States addendum

This Section applies if your primary residence is in the United States.

Sections 16 through 22 and every disclaimer, limitation, release, indemnity, shortened limitations period, arbitration term, class waiver, jury waiver, Nevada choice of law, and Nevada venue provision apply only to the extent permitted by the law that applies to you. State consumer-protection, privacy, security-breach, subscription, cancellation, refund, warranty, and electronic-contract rights remain unaffected.

For an automatically renewing plan, the purchase flow will identify the seller, recurring price and currency, billing period, trial/conversion terms if any, renewal/cancellation method, and how to retain the terms. You may cancel using the seller route identified in the Service. Where applicable law requires a simple online or same-medium cancellation method, additional notice, consent, reminder, price-change process, refund, or record, that requirement controls.

The privacy rights available to you depend on your state and whether its statute applies. Our Privacy Policy explains the request route. TailTandem does not approve selling personal information, sharing it for cross-context behavioral advertising, targeted advertising, or qualifying automated decisions in the MVP.

Counsel publication requirement: Section 21 must not be published until the arbitration administrator, operative rules, fees, addresses, opt-out handling, mass-filing treatment, public-injunctive-relief treatment, and state-law enforceability are completed and approved. If not approved, Section 21 must be removed before publication.

29. Canada addendum

This Section applies if your primary residence is in Canada. Section 21 does not apply. The laws and courts of your province or territory may apply despite Sections 22 and 23, and nothing requires you to bring a consumer claim outside the forum available under mandatory law.

Nothing in this Agreement excludes, restricts, or modifies a consumer warranty, condition, remedy, refund, cancellation, internet-agreement protection, privacy right, or limitations period that federal or provincial law does not permit us to exclude, restrict, or modify. Sections 16 through 19 apply only to the extent allowed by that law. The indemnity in Section 18 does not apply to a consumer to the extent it would be prohibited, unfair, or require indemnification for our breach or conduct.

We will provide the seller, total and recurring localized price, currency, taxes where required, duration, trial/conversion and renewal facts, cancellation method, and a copy or durable confirmation as applicable to the transaction and province. Electronic commercial messages are subject to applicable consent, identification, contact, and unsubscribe requirements; essential service messages will not be used to disguise marketing.

Our Privacy Policy explains access, correction, complaint and consent-withdrawal routes. We remain accountable for service providers as required by applicable Canadian law and will identify processing outside Canada as required.

29.1 Quebec

If your primary residence is in Quebec, Quebec’s mandatory consumer, privacy, civil-law, language, jurisdiction, online-contract, renewal, cancellation and refund protections control. A standard-form consumer contract and required related documents will be provided in French in the sequence and form required by current law before any permitted choice of another language. Where Quebec law requires it, the French version prevails over this English text.

Before an online purchase, the required trader, service, price, currency, recurring charge, duration, renewal, cancellation and other prescribed information must be displayed clearly, and the contract must be delivered within the required period in a form the consumer can retain and print. Quebec launch is blocked until the French contract, Privacy Policy, purchase, cancellation, support, rights and safety content are professionally localized and Quebec counsel approves them.

30. United Kingdom addendum

This Section applies if your primary residence is in the United Kingdom. Section 21 does not apply. You may bring a consumer claim in the courts available under mandatory UK law. Nevada choice-of-law and venue language does not deprive you of UK mandatory protections.

The Consumer Rights Act 2015 and other applicable law may require digital content and services to be as described, of satisfactory quality, fit for a disclosed purpose, supplied with reasonable care and skill, and supported by non-excludable remedies. Nothing in Sections 15 through 20 excludes or limits those rights or liability that cannot be limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation where applicable. Section 18 does not require a UK consumer to indemnify us where doing so would be unfair or prohibited.

Before purchase, we will identify the trader and seller, main characteristics, total and recurring price and currency, billing period, trial/conversion and renewal facts, contract duration, cancellation/termination, digital functionality/compatibility and other information required by law, then provide durable confirmation. Your cancellation, refund and subscription rights are those stated in the purchase flow, seller rules and mandatory law, whichever gives the required protection. TailTandem will re-review the Digital Markets, Competition and Consumers Act 2024 subscription-contract regime before launch and before it comes into force.

Our Privacy Policy describes UK rights, complaints and international transfers. Required UK representative, data-protection fee and privacy contact details must be completed before publication.

31. European Economic Area addendum

This Section applies only in each EEA country that labsByMe has expressly approved for launch. Section 21 does not apply. The consumer may rely on the mandatory law and courts available under EU and national law; Nevada law and venue do not remove those protections.

The applicable national laws implementing EU consumer rules may provide non-excludable rights concerning pre-contract information, durable confirmation, withdrawal, conformity of digital content/services, updates, remedies, contract modifications, termination, unfair terms, marketing, renewal and cancellation. Sections 15 through 20 are subordinate to those rights. Section 18 does not apply to an EEA consumer where it would be unfair or prohibited.

31.1 Withdrawal and early performance

Where a statutory 14-day withdrawal right applies, the purchase flow will explain how and when to exercise it and provide any required model form. We will not treat the right as lost merely because a download or subscription begins. If the law permits the right to end after digital performance starts only following the consumer’s prior express consent and acknowledgment, the seller flow must obtain and preserve that specific consent and acknowledgment. If those conditions are not satisfied, mandatory withdrawal/refund rights remain. App-store procedures do not reduce statutory rights.

31.2 Conformity, updates, modifications, and remedies

We will provide updates, including security updates, and remedies to the extent required by the contract and applicable law. A material feature or contract modification will receive the notice, valid reason, no-additional-cost treatment, termination option, durable-medium information, and post-termination data access required by law. A safety, entitlement, or privacy statement in this Agreement is not a waiver of conformity or remedy rights.

31.3 Country-specific completion

Before launch in a named EEA country, the trader details, Article 27 representative/DPO information if applicable, supervisory authority information, seller, price/tax/currency, withdrawal/cancellation/refund, language, alternative-dispute-resolution information if required, safety resources and national consumer variations must be added and professionally localized. “EEA launch” as a single undifferentiated approval is not permitted.

32. Australia addendum

This Section applies if your primary residence is in Australia. Section 21 does not apply. This Agreement is governed by applicable Australian law to the extent required, and you may use the courts and tribunals available under that law.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a repair, replacement, cancellation, refund, compensation, or other remedy where the Australian Consumer Law applies. Nothing in this Agreement excludes, restricts, or modifies a consumer guarantee, right, remedy, or liability where doing so would contravene that law or make a term void. Sections 16 through 19, including the liability cap, release and indemnity, apply only to the maximum extent the Australian Consumer Law and other applicable law permit, and Section 18 does not require you to indemnify us for our breach, negligence or unlawful conduct.

We will display the seller, GST-inclusive total and recurring localized price where required, currency, billing period, trial/conversion and renewal facts, and accessible cancellation/refund route. A subscription term, change, renewal, cancellation step or downgrade design will not be applied if it is unfair, misleading or prohibited.

Our Privacy Policy explains how we intend to use the Australian Privacy Principles as an operational baseline. It must state the countries of likely overseas disclosure where practicable, the complaint route, and Privacy Act applicability after counsel confirms labsByMe’s status.

33. New Zealand addendum

This Section applies if your primary residence is in New Zealand. Section 21 does not apply. This Agreement is governed by applicable New Zealand law to the extent required, and you may use the courts and tribunals available under that law.

Nothing in this Agreement excludes, restricts, or modifies the Consumer Guarantees Act 1993, Fair Trading Act 1986, Privacy Act 2020, or another guarantee, right, remedy, jurisdiction, or liability that cannot lawfully be excluded or modified. Sections 16 through 19 apply only to the maximum extent permitted, and Section 18 does not require a consumer to indemnify us for our breach, negligence, misleading conduct, or other liability that law places on us.

We will clearly identify our trader status, the seller, GST-inclusive total and recurring localized price where required, currency, billing period, trial/conversion and renewal facts, and cancellation/refund route. Automatic renewal terms must be prominent, fair and clearly accepted. App-store or seller rules do not reduce a remedy required by New Zealand law.

Our Privacy Policy explains New Zealand access/correction, complaint, overseas-disclosure and indirect-collection information. A New Zealand Privacy Officer and current contact route must be designated before publication.